REFUND POLICY

This is critical for marketplace risk review.

1. Booking Payments

All sessions must be paid in advance to confirm booking.

2. Client Cancellations

Clients may:

• Cancel within 24hr prior to the session for a full refund
• Reschedule within the allowed window
• Forfeit payment for late cancellations or no-shows

3. Expert Cancellations

If an Expert cancels:

• The Client may reschedule
• Or receive a full refund
• Repeated cancellations may result in account review.

4. No-Shows

If a Client fails to attend:

• Payment is non-refundable

If an Expert fails to attend:

• Full refund issued to Client

5. Disputes

Refund disputes must be submitted within 3 days of the session. Fishtank reserves the right to review session evidence and make a final determination.

6. Platform Fees

Platform fees may be non-refundable depending on circumstances.